2.1: Identify how to choose the right communication method

By being aware of the choices available to you, you can deliver the right information on time to the person who needs that information.  Good communication will help your business be successful.

Communication channel defined the tool chosen to transmit the communication.  This may be a physical tool such as paper or a network connection.

How well your communication message is transmitted will depend on your choice of communication channel.  Watch the video – Communication Channels:

Think of an example where your communication message did not work because you used the wrong communication channel.  What channel should you have used?  Why would that channel have worked better?