1.1: Forms of communication in day-to-day business

High quality communication is needed for a business to be successful. Without effective communication your organisation can quickly face problems.  Good communication can help an organisation to achieve its goals.

Business communication relates to the sending and receiving of information for the purposes of running and managing an organisation. It is more formal than personal or social communication (for example, messaging friends).

McCleod (2020) defines communication as “the way that people engage and interact and our primary means of human connection.  Beyond its transactional purpose – sending and receiving messages – it involves a subtle interplay of empathy, intuition, intention, and comprehension.”

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