Occupational Studies Unit 47

Customer service image – www.shutterstock.com/image-photo/customer-service-call-center-agent-care-308767940

Restaurant – https://unsplash.com/photos/nj22gb3XKCM

Smiley face on floor – https://unsplash.com/photos/1pAwJiCD60c

7 Examples of good customer service practices – www.qualtrics.com/blog/customer-service-examples/

Unhappy face – https://unsplash.com/photos/5otlbgWJlLs

Keep it easy – https://unsplash.com/photos/CDAVhsZgLUs

Arrow and target – https://unsplash.com/photos/cY_TCKr5bek

Items on desk – https://unsplash.com/photos/K3XTvN7cqyI

Phone and notepad – https://unsplash.com/photos/Qxw6HVPS-YE

Good vibes – https://unsplash.com/photos/RuRqbzAvhsM

15 Steps to great customer service – https://youtu.be/0jPk6CtK360

Heart stickers – https://ccsearch.creativecommons.org/photos/62c9677c-da6a-4e18-b8cd-54f40d909c47

Apple keyboard – https://unsplash.com/photos/IKsfuuujdqo

£20 notes – https://unsplash.com/photos/8WRRJ4xJeyg

Ice cream – https://unsplash.com/photos/8WRRJ4xJeyg

For the world – https://unsplash.com/photos/tangfe8KQdw

Why customer service matters – https://youtu.be/nxtaMdu55Ug

Marketing Minute 105: “Word-of-Mouth is the Best Marketing Promotion” (Advertising/communication) https://youtu.be/u_579xrpONI

Road ends sign – https://unsplash.com/photos/HUnKka6VtZc

5 Worst Side Effects of Bad Customer Service (and How To Avoid Them) – www.impactbnd.com/blog/5-dangerous-side-effects-of-bad-customer-service

Icons on wall – https://unsplash.com/photos/f-PH16nZHKI

Customer Service Expert Discusses Fallout from Bad Customer Service – www.youtube.com/watch?v=9p-cb6lTWu4

Foot by 1 on floor – https://unsplash.com/photos/j5kEQ1JLqZk

Forest with city in background – https://unsplash.com/photos/VnPVELiymNE

Close up of eyeball – https://unsplash.com/photos/In4XVKhYaiI

Impressions Matter in Customer Service: Customer Service Training 101 – https://youtu.be/2hAX0-WWKfc

Rabbit on wall – https://unsplash.com/photos/rEqx_Q2-g2s

How to Make a Great First Impression – https://youtu.be/tnouJ42wNqE

How to Write a Business Email.  https://www.instructionalsolutions.com/blog/business-email

Word tiles spelling ‘Choose your words’ – https://unsplash.com/photos/POMpXtcVYHo

Salad buffet – https://unsplash.com/photos/TP501SPRzPY

Office – https://unsplash.com/photos/kN_kViDchA0

Verbal Communication skills – https://www.youtube.com/watch?v=yTzS8U_IyaU

Woman and pharmacist – https://unsplash.com/photos/NNpo-liY5aU

Non-Verbal Communication  – https://youtu.be/Skhsavlvuao

Multi-coloured hands – https://unsplash.com/photos/bo3SHP58C3g

5 Ways to Improve Your Nonverbal Communication/Body Language Skills – https://youtu.be/oQh7t4WRHOk

Phone with padlock – https://unsplash.com/photos/ah-HeguOe9k

Restaurant – https://unsplash.com/photos/nmpW_WwwVSc

TV remote and TV – https://unsplash.com/photos/EOQhsfFBhRk

Click & collect sign – https://unsplash.com/photos/4UwRjnnWt90

Screening checkpoint ahead sign – https://unsplash.com/photos/yjquohfp0Bs

“What is client confidentiality? What does client confidentiality mean? – www.youtube.com/watch?v=uvVuJD3lbgg “

Keyboard – https://unsplash.com/photos/iIJrUoeRoCQ

Respect word tiles – https://ccsearch.creativecommons.org/photos/1e870b19-a8db-4712-b1b2-3de2a903cbe4

Customer Service and Diversity – https://www.youtube.com/watch?v=KKv3cvsKGCE

Customer survey form – www.shutterstock.com/image-photo/man-completing-customer-survey-check-boxes-251985079

Five Critical Customer Service Mistakes: Customer Service Training Video – https://youtu.be/4wcpaHHnwIM

Left arrow on wall – https://unsplash.com/photos/S7cyjr_3prc

Man getting hair cut with clippers – https://unsplash.com/photos/m8UvH75I2lI

X-ray of broken bone – https://unsplash.com/photos/ouyjDk-KdfY

Checklist in notepad – https://unsplash.com/photos/RLw-UC03Gwc

How to keep a customer complaint log and Why – https://yourva.co.nz/how-to-keep-a-customer-complaint-log-and-why/

Smiley face in lights – https://unsplash.com/photos/60j0UB-Z_Yk

Customer survey form – www.shutterstock.com/image-photo/man-completing-customer-survey-check-boxes-251985079

Customer Complaints – How to Handle 5 Types of Complainers – https://youtu.be/0M__sSlsGHQ