1.1.1 Different forms of communication

There are four main forms of communication that are used to interact and connect with other people:

Form of communication What is it? Formal/Informal examples
Written communication A formal method of communication which is used to send messages, orders or instructions using writing. Formal: In a business context this may include the writing of business letters, circulars, reports or memos.

Informal: Messaging friends

Non-verbal communication This form of communication relies on the way you listen, look, move or react. You send wordless signals all the time when you interact with others through your facial expressions, gestures, posture, tone of voice and eye contact. Formal: In a business context this may be used to express your confidence during a presentation.

Informal: [Add in example]

Verbal communication A method of communication which uses sounds and words to convey meaning.  In a business context, the words and language you choose to use will impact on how the person listen hears and interprets your message. Formal: [Add in example]

Informal: [Add in example]

Visual communication This communicates ideas and information through pictures, video, design, illustration and colour. Formal: In a business context this may involve a video presentation or choices made in designing the organisation’s website.

Informal: [Add in example]

Explore forms of communication further

Please watch the following video which explain in more detail different forms of communication.

Word check!

Communication is defined as the process of transmitting and receiving of information in order to create shared understanding.

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