Understand the consequences of good and poor customer service skills and your role when dealing with complaints from customers.
Published in partnership with NCFE, these endorsed Occupational Studies Interactive Units are the perfect resource to use for study and assessment. The Units can be standalone or as a contribution to the award, certificate or diploma in NCFE Level 1 Occupational Studies for the Workplace. All content is fully-covered and expertly mapped to the learning outcomes and assessment criteria. Develop a ‘hands on’ approach to learning and gain practical knowledge, skills and understanding, whist preparing for working life beyond education.