Extend Education is an independent UK-based publisher who create resources that challenge and inspire students to become active, engaged and autonomous learners.
Read MoreGeneral FAQs
Quick links
Is Extend Education a part of the International Baccalaureate (IB)?
We’re not directly associated with the IB but we do support those following the IB curriculum.
Read MoreWhich credit/debit cards do you accept?
We accept all major credit and debit card providers via secure PayPal and Stripe payment gateways. Invoice payments can also be made.
Read MoreDo I need to set up an account to make a purchase on extendeducation.co.uk?
No, you do not need to create an account with us when placing an order via our website.
Read MoreWhat payment methods does Extend Education accept?
Credit / debit card On our website we accept all major credit and debit card providers via secure PayPal and Stripe payment gateways. Invoice / purchase order You can […]
Read MoreDo you accept PayPal?
Yes – one of the payment options in our shop is PayPal. You can even use this option without actually having a PayPal account!
Read MoreIs payment secure on the Extend Education website?
Yes, very secure. We use PayPal and Stripe to handle payments on our website.
Read MoreHow do I submit a purchase order?
Purchase orders can be sent to info@extendeducation.co.uk. On receipt of the purchase order, an invoice will be generated and shared with you.
Read MoreWhere is my order fulfilled and shipped from?
This depends on the resource(s) that you are looking to purchase. Our workbooks are printed at the printer location closest to your shipping destination. These include our TestPrep series […]
Read MoreWhat are your shipping/delivery charges?
Charges vary depending on the number of resources that you are looking to purchase and the location they’re being shipped to. Our shipping calculator will calculate this for you […]
Read MoreI need my books in a hurry. Can you help?
Depending on your location, we may be able to offer expedited shipping options for an additional charge. Please contact us at info@extendeducation.co.uk for a quote and we’ll get back to you […]
Read MoreI think my order has been lost in the post. What should I do?
All orders shipped to the UK, the US and Australia will be tracked and insured. Orders to any other country over £50 will also be tracked and insured. In […]
Read MoreHow long will my order take to arrive?
Please allow 1–2 days for your order to be processed for shipping. We make every effort to fulfil all orders as soon as possible. Shipping times will vary depending […]
Read MoreCan I track my order?
We offer tracked shipping as standard on all orders to the UK, the US and Australia. In all other countries/territories we offer tracked shipping on orders over £50. If […]
Read MoreCan I speak to a customer service representative if I need more help?
Yes, absolutely! If you have a question that isn’t answered here then please do get in touch and we’d be happy to help.
Read MoreWhere can I find contact information for Extend Education?
You can get in touch on our Contact us page or via email at info@extendeducation.co.uk. We look forward to hearing from you.
Read MoreHow do I contact Customer Services?
You can get in touch on our Contact us page or via email at info@extendeducation.co.uk. We look forward to hearing from you.
Read MoreThere is an error in my book or ebook; who can I contact?
Many people work to create our resources and we go through rigorous editorial processes, answer checks and expert reviews of all content. However, we all make mistakes so if […]
Read MoreI have a media enquiry about a book or want to request a review copy, who do I contact?
Please get in touch at info@extendeducation.co.uk and we’d be happy to help!
Read MoreHow do I use a promotional or coupon code?
Your promotional code can be added while you are in the cart or the checkout pages. Look for the ‘Have a Promotional Code?’ heading and enter your code into […]
Read MoreWhat is STRIPE payment?
You can use Stripe to make card payments on our website. Stripe is a payment gateway that ensures your transaction is safe and secure.
Read MoreWhat’s your returns policy?
For all returns enquiries please contact us at info@extendeducation.co.uk, quoting your order number and including a description of your issue. Physical resources We will only accept returns if the wrong […]
Read MoreShipping information
Sales taxes and customs duty When shipping our resources outside of the UK, the US and Australia there are likely to be taxes and/or custom duty charges that apply. […]
Read MoreStudent referral scheme
How does the student referral scheme work? Sign up for your school’s code using this form. You will receive a coupon code that you can pass on to your […]
Read MoreWhere else can I purchase Extend Education resources?
Placing an order via our website is easy but you may prefer to order via another channel. We’ve partnered with a whole host of distributors around the world to help...
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