Learning outcome 1: Good customer service
1.1: Examples of good customer service
3 Sub-topics | 1 Quiz
1.2: Why good customer service is important
2 Sub-topics | 1 Quiz
Learning outcome 2: Poor customer service
2.1: Your business, customers and staff
3 Sub-topics | 1 Quiz
2.2: Reputation
2 Sub-topics | 1 Quiz
Learning outcome 3: First impressions
3.1: Making a good first impression
2 Sub-topics | 1 Quiz
3.2: Different ways of communicating
4 Sub-topics | 1 Quiz
Learning outcome 4: Verbal and non-verbal communication
4.1: Verbal communication
2 Sub-topics | 1 Quiz
4.2: Non-verbal communication
2 Sub-topics | 1 Quiz
4.3: How can non-verbal communication help when talking to customers
1 Sub-topic | 1 Quiz
Learning outcome 5: Respecting customers
5.1: Confidentiality
3 Sub-topics | 1 Quiz
5.2: Respect for different cultures
1 Sub-topic | 1 Quiz
Learning outcome 6: Customer complaints
6.1: Workplace situations
1 Sub-topic | 1 Quiz
6.2: Deciding who should deal with the customer complaint
2 Sub-topics | 1 Quiz
6.3: The details that should be recorded
2 Sub-topics | 1 Quiz
6.4: Positive ways of dealing with complaints
2 Sub-topics | 1 Quiz
1.2.2 Word of mouth
If your customers are happy, they are more like to tell other people about you. This is like free advertising for your business. As a result, word of mouth can be a powerful way to gain new customers without spending money on advertising.
Here’s an example…
Word of mouth from one customer to another helps to promote your product or services and is better for your business.
Watch this video to find out more.
Word-of-Mouth is the Best Marketing Promotion