Learning outcome 1: Good customer service
Learning outcome 2: Poor customer service
Learning outcome 3: First impressions
Learning outcome 4: Verbal and non-verbal communication
Learning outcome 5: Respecting customers
Learning outcome 6: Customer complaints

Learning outcome 1: Assessment

Well done on completing Learning outcome 1!

Let’s recap...

It is important that businesses learn from good practice in customer service to keep customers happy. If customers have a good experience, they are more likely to use your business again. Spending time and money on customer service will save your business time and money in the long term.

You should have completed all your assessment tasks for this learning outcome. It’s now time to upload your Learner Assessment Worksheet for your tutor using the upload box below.