Learning outcome 1: Good customer service
Learning outcome 2: Poor customer service
Learning outcome 3: First impressions
Learning outcome 4: Verbal and non-verbal communication
Learning outcome 5: Respecting customers
Learning outcome 6: Customer complaints

1.2.2 Word of mouth

If your customers are happy, they are more like to tell other people about you. This is like free advertising for your business. As a result, word of mouth can be a powerful way to gain new customers without spending money on advertising.

Here’s an example…

Word of mouth from one customer to another helps to promote your product or services and is better for your business.

Watch this video to find out more.

Word-of-Mouth is the Best Marketing Promotion