Learning outcome 1: Good customer service
Learning outcome 2: Poor customer service
Learning outcome 3: First impressions
Learning outcome 4: Verbal and non-verbal communication
Learning outcome 5: Respecting customers
Learning outcome 6: Customer complaints

Unit 47: 1.2 Quick check quiz

These quiz questions are designed for you to quickly self-check your understanding of the unit so far. Make sure you have completed all your learner assessment tasks before you try out these questions.