These quiz questions are designed for you to quickly self-check your understanding of the unit so far. Make sure you have completed all your learner assessment tasks before you try out these questions.
0 of 3 Questions completed
You have already completed the quiz before. Hence you can not start it again.
Quiz is loading…
You must sign in or sign up to start the quiz.
You must first complete the following:
0 of 3 Questions answered correctly
Time has elapsed
You have reached 0 of 0 point(s), (0)
Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)
Pick the correct sentence that describes what customer service is.
You are more likely to remember good customer service than poor customer service.
Which of the following practices reduces the amount of work that your customer needs to do?