Learning outcome 1: Good customer service
1.1: Examples of good customer service
3 Sub-topics | 1 Quiz
1.2: Why good customer service is important
2 Sub-topics | 1 Quiz
Learning outcome 2: Poor customer service
2.1: Your business, customers and staff
3 Sub-topics | 1 Quiz
2.2: Reputation
2 Sub-topics | 1 Quiz
Learning outcome 3: First impressions
3.1: Making a good first impression
2 Sub-topics | 1 Quiz
3.2: Different ways of communicating
4 Sub-topics | 1 Quiz
Learning outcome 4: Verbal and non-verbal communication
4.1: Verbal communication
2 Sub-topics | 1 Quiz
4.2: Non-verbal communication
2 Sub-topics | 1 Quiz
4.3: How can non-verbal communication help when talking to customers
1 Sub-topic | 1 Quiz
Learning outcome 5: Respecting customers
5.1: Confidentiality
3 Sub-topics | 1 Quiz
5.2: Respect for different cultures
1 Sub-topic | 1 Quiz
Learning outcome 6: Customer complaints
6.1: Workplace situations
1 Sub-topic | 1 Quiz
6.2: Deciding who should deal with the customer complaint
2 Sub-topics | 1 Quiz
6.3: The details that should be recorded
2 Sub-topics | 1 Quiz
6.4: Positive ways of dealing with complaints
2 Sub-topics | 1 Quiz
1.1: Examples of good customer service
Businesses offer their customers support and help. This support takes place before and after a customer buys something. The customer might be buying a product such as:
- a book
- a washing machine
- clothes
- food.
Or they might be paying for a service, such as:
- going to a café or restaurant
- gas and electricity
- getting a haircut
- repairing a car
- getting a tutor.
The reason good customer service is important to businesses is that it makes sure that customers are happy.
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