Learning outcome 1: Good customer service
1.1: Examples of good customer service
3 Sub-topics | 1 Quiz
1.2: Why good customer service is important
2 Sub-topics | 1 Quiz
Learning outcome 2: Poor customer service
2.1: Your business, customers and staff
3 Sub-topics | 1 Quiz
2.2: Reputation
2 Sub-topics | 1 Quiz
Learning outcome 3: First impressions
3.1: Making a good first impression
2 Sub-topics | 1 Quiz
3.2: Different ways of communicating
4 Sub-topics | 1 Quiz
Learning outcome 4: Verbal and non-verbal communication
4.1: Verbal communication
2 Sub-topics | 1 Quiz
4.2: Non-verbal communication
2 Sub-topics | 1 Quiz
4.3: How can non-verbal communication help when talking to customers
1 Sub-topic | 1 Quiz
Learning outcome 5: Respecting customers
5.1: Confidentiality
3 Sub-topics | 1 Quiz
5.2: Respect for different cultures
1 Sub-topic | 1 Quiz
Learning outcome 6: Customer complaints
6.1: Workplace situations
1 Sub-topic | 1 Quiz
6.2: Deciding who should deal with the customer complaint
2 Sub-topics | 1 Quiz
6.3: The details that should be recorded
2 Sub-topics | 1 Quiz
6.4: Positive ways of dealing with complaints
2 Sub-topics | 1 Quiz
1.2: Why good customer service is important
Without customers, no business can be successful. Therefore, if you provide good customer service, you are more likely to attract customers.
If customers who buy from you have a good experience, they are more likely to use your business again.
Research shows that it costs a business more money to find new customers, than to keep the customers they already have.
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